Privacy Policy
Effective Date: August 15, 2024
1. Introduction
This Privacy Policy explains how Learny ("we," "our," or "us") collects, processes, stores, and shares information obtained from users through our learny.academy service and website (the "Service"). The protection of personal data and ensuring privacy is one of Learny's fundamental principles. All information provided to us will be processed in accordance with this Privacy Policy and applicable data protection regulations.
At Learny, we respect the privacy of all our users and take responsibility for protecting any personal data provided while using our Service. We collect and process your data in compliance with applicable data protection laws, including the Personal Data Protection Law of Turkey (KVKK) and the European Union General Data Protection Regulation (GDPR).
Learny may collect different types of information from users during their interactions with the platform. The information we collect includes:
- Personal Information: Information directly provided by you, such as name, surname, email address, phone number.
- Demographic Information: Information such as age, gender, and region of residence.
- Learning Preferences and Interests: Educational preferences, interests, and preferred content on the platform provided by the user.
- Device and Browser Information: Your device, connection type, browser information, and IP address.
- Cookies and Similar Technologies: Data automatically collected through tracking technologies such as cookies and pixel tags.
- Interaction Information: Behavioral information such as how you interact with the system, how you respond to questions, and subject-based interests.
- Learning Progress Data: Information about your course progress, completion rates, quiz results, and interaction with educational content.
- Communication Data: When you contact our support team, we collect information necessary to respond to your inquiries.
We use the information we collect for the following purposes:
- Personalized Learning Experience: We analyze collected data to provide users with educational content and recommendations tailored to their interests. For example, we analyze your learning preferences and interactions with the system to offer you the most suitable content.
- Service Improvement and Optimization: We make improvements based on collected data to optimize user experience, enhance platform functionality, and resolve errors/performance issues.
- Anonymized Analytics: Most of your data is anonymized for general analysis, allowing us to evaluate user trends and needs. Anonymous data does not identify you.
- Personalized Content: At certain stages, we may present content based on personal data to guide you individually. For example, we may make recommendations based on your previous learning activities and responses to past questions.
- Legal Obligations: We may use your information to ensure compliance with legal requirements, prevent fraud, and ensure user safety.
- Support and Communication: We may respond to your support requests and send important announcements such as system updates, verification processes, notifications, and reminders.
4. Your Rights Regarding Your Information
In accordance with the law and this Privacy Policy, users have the following rights regarding their data at Learny:
- The right to learn whether their data is being processed.
- The right to learn the purpose of data processing and whether this data is being used in accordance with this purpose.
- The right to know with whom the processed personal data is shared.
- The right to request correction of their data or completion if it is incomplete.
- The right to request deletion of their personal data when necessary conditions are met.
- The right to request that the correction or deletion of personal data be shared with third parties.
- The right to request compensation for possible damages resulting from the processing of personal data.
To exercise these rights, you can contact us at support@learny.academy.
Learny never sells, rents, or trades user data with third parties. We value and protect your privacy above all. However, we may share your data with third parties in the following situations:
- Service Providers: We work with third-party providers to deliver and enhance our service. The amount of information shared with these parties is the minimum necessary for service delivery.
- Legal Requirements: We may share data with official authorities in compliance with legal regulations, legal claims, or investigation processes.
- Company Mergers or Acquisitions: In the event that our learning platform is involved in a merger, acquisition, or similar process, your user data may be shared with new business partners.
Learny only uses compliant third-party software in providing its services. We ensure that these service providers comply with minimum European General Data Protection Regulation (GDPR) standards and take great care in protecting user privacy. Within this framework, users' personal data is never directly shared with any third-party institution or organization.
6. Third-Party Services
6.1. AI Assistants
Learny integrates AI assistant technologies to enhance your learning experience. When you interact with our AI features:
- Your questions, prompts, and interactions with the AI are processed to provide relevant responses.
- This interaction data may be used to improve the AI services and your personalized learning experience.
- We use reputable AI service providers who maintain high standards of data security and privacy.
- The data shared with these AI providers is limited to what's necessary for the functionality of the service.
- We have implemented data protection agreements with all AI service providers to ensure your data remains protected.
6.2. YouTube Services
Our platform incorporates YouTube videos and YouTube API Services for educational purposes. When you interact with YouTube content on our platform:
- YouTube/Google may collect certain information as described in their privacy policy.
- This may include your IP address, browsing behavior, and video interaction data.
- We only share the minimum information necessary with YouTube to display the videos.
- Your Learny account information is not shared with YouTube.
- YouTube's use of cookies and tracking technologies is governed by Google's Privacy Policy.
- By using our YouTube API Services integration, you are agreeing to be bound by the YouTube Terms of Service.
- Our use of YouTube API Services follows Google's API Services User Data Policy, including limited use requirements.
- In addition to your rights outlined in this Privacy Policy, you can revoke our application's access to your YouTube data via the Google security settings page.
- For information about Google's privacy practices, please visit the Google Privacy Policy.
We use YouTube API Services in a transparent manner and only after obtaining your consent. We do not store your YouTube credentials, and we protect any YouTube data we access according to the data security provisions outlined in this policy.
6.3. Other Integrations
Learny may integrate other third-party services to enhance functionality and user experience. For each integration:
- We carefully select partners who maintain high privacy and security standards.
- We only share the minimum information necessary for the service to function.
- We regularly review our integrations to ensure continued compliance with our privacy standards.
- Where possible, we anonymize data before sharing with third parties.
7. Data Security
Learny takes data security seriously and implements comprehensive measures to protect your information:
- We employ industry-standard encryption for data in transit and at rest.
- We maintain secure server infrastructure with regular security updates and monitoring.
- Access to user data is strictly controlled and limited to authorized personnel only.
- We conduct regular security assessments and vulnerability testing.
- We implement robust authentication mechanisms to prevent unauthorized access.
7.1. Compliance Standards
Learny maintains compliance with key data protection regulations and standards:
- GDPR Compliance: Our data processing activities comply with the European General Data Protection Regulation requirements, including data minimization, purpose limitation, and lawful processing.
- KVKK Compliance: We adhere to the Turkish Personal Data Protection Law's requirements for data security and privacy.
- International Data Transfers: When transferring data across borders, we ensure appropriate safeguards are in place to protect your information.
7.2. SOC Compliance
Our infrastructure and service providers maintain compliance with System and Organization Controls (SOC) standards:
- SOC 1: We work with service providers who maintain SOC 1 compliance, ensuring reliable financial reporting controls.
- SOC 2: Our systems and processes are designed to meet SOC 2 requirements for security, availability, processing integrity, confidentiality, and privacy.
- We regularly review our compliance status and work continuously to maintain and improve our security posture.
8. Data Storage and Retention
Learny may store the collected information in Turkey or abroad and is obligated to take security measures as required by law during these operations. The transfer and security of your data is ensured through methods compliant with international standards.
To ensure the security of your personal information:
- We implement commercially reasonable security measures.
- We use reasonable methods for identity verification before account access (such as unique passwords or verification codes).
- We store data in secure, redundant environments to prevent data loss.
- We maintain data segregation to enhance security and privacy protection.
- We enforce role-based access control for all systems containing user data.
However, we cannot guarantee complete security of information transmitted over the Internet. You are responsible for keeping your account information confidential and securing your login credentials.
Even when your account is deactivated or closed, we may retain your data for a certain period due to legal obligations or other legitimate reasons.
9. Data Deletion and Your Requests
We respect your right to control your personal data. Upon your verified request, we will delete your personal information from our systems, subject to the following conditions:
- We will complete the deletion request within 30 days of verification.
- Some information may be retained if required by law or for legitimate business purposes.
- Anonymized or aggregated data that cannot identify you may be retained.
- Data already shared with third parties (with your consent) cannot be deleted from their systems through our deletion process.
- Backup copies may retain your information for a limited time until the backup rotation is complete.
To request deletion of your personal data, please contact us at support@learny.academy with the subject line "Data Deletion Request."
10. Cookies and Similar Technologies
Learny uses cookies and similar technologies to enhance service quality and optimize user experience. Cookies are small files stored on your device and are used to provide better service through the Learny Service.
You can change cookie settings from your browser by default or reject cookies completely. However, changing your browser settings may affect the functionality and performance of the Service.
We use the following types of cookies:
- Essential Cookies: Required for basic site functionality and cannot be disabled.
- Functional Cookies: Enable enhanced functionality and personalization.
- Analytical Cookies: Help us understand how users interact with our site.
- Performance Cookies: Collect information about how users navigate our site.
11. Other Websites and Services
The Learny Service may direct users to external websites or services. The privacy policies of third-party websites linked may be different from our Privacy Policy. We remind you that we are not responsible for the privacy practices of these third-party sites. It is strongly recommended that you review the privacy policies of these services when interacting with them.
12. Privacy Policy Changes
Learny may make changes to this Privacy Policy from time to time. Updates take effect from the date of change indicated in the policy. We may inform you in advance of any significant changes. Users are considered to have accepted the terms in the revised Privacy Policy when they continue to use the Learny Service.
If you have any questions or comments about how Learny processes your personal data, please contact us at: support@learny.academy